Getting data

If you have not purchased your server yet, you can use our instructions. After the server is activated, you will receive an email with all the data for work.

If you are not ordering a virtual server for the first time, the password for the control panel will be replaced with the «password was sent to you in the activation letter of the previously ordered server».

I didn't receive the email, what should I do?

This is possible in rare cases of failures of our mail servers.

If you have checked all sections, including SPAM and there is no activation letter anywhere, you can find the data in your account. Login and then select the section of your service, in this case «Virtual Servers», then check the box on a particular server and click on the button «Instructions», as indicated in the screenshot.

Connecting to the server

SSH and sFTP services are pre-installed on most popular server OS with Linux kernel, such as Ubuntu, Debian, and CentOS. You can connect to your server without additional settings.

Connecting via SSH

You can use free programs such as Termius, Putty, WinSCP, MobaXterm and others. In this example, we will use Termius — the simplest and most convenient.

You can download Termius from the official website using the links:

Install the program and register an account.

Go to the «Hosts» section, click «New Host», and enter the server data from the activation letter.

Save the data and connect by double-clicking the saved host.

Add the new connection imprint using the «Add and continue» button.

The connection is established.

Data transfer via sFTP

But that's not all! How do I transfer files from a computer to a remote server? To do this, we will use the sFTP protocol, which is also configured by default on all our Linux OS images.

The free programs FileZilla, WinSCP and others are suitable for this. But we use Termius, and here it is quite convenient to have a built-in sFTP client.

After connecting, you can transfer any files to your server by regular transfer.

By default, you are located in the root directory of your computer and server. To get to the right place, you can specify the path in the appropriate line. The screenshot shows the path to the Windows desktop. Depending on the OS, the path will be different.

Reinstalling the OS

Use the data from your service activation letter to log in to the control panel. You can also access it via the «Go» button in your account.

On the Control Panel page, expand your server tab and click «Options».

View real-time server information such as traffic, CPU load, RAM, and storage. Click «Reinstall» next to the current OS name.

In the window that opens, select the appropriate version of the OS. Optionally, you can select scripts for automatic software installation (identical option as when ordering a server). Below you can specify your password or generate automatically. By ticking the «Send email with password», after reinstalling the OS you will receive the specified password to your email.

Thus, we recommend that you either keep the password in a separate place, or get it to your email, because after clicking on the «Reset» button, the selected password will not be displayed anywhere in the control panel.

Wait for the OS to be reinstalled and you can get to work! The connection is carried out exactly as indicated in the instructions above.

Reinstalling Linux distributions takes about 2-3 minutes. Whereas installing Windows images can take up to 20 minutes.

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