Account Verification (KYC)
What is this verification and why is it required? We have implemented a user identification system for accounts that are suspicious or violate the terms of service. This process includes passport data verification through the reliable Idenfy service and photo verification. The entire operation takes on average no more than 5 minutes, after which your account will be verified.
The confidentiality of all provided data is guaranteed.
Please note that your account may be automatically flagged for verification. You will receive the same request in the “Support” section. The verification must be completed within 72 hours.
We verify email addresses to ensure they do not belong to anonymous or temporary services, which excludes their use and enhances security. Checking against the FraudRecord database helps us monitor suspicious activity. We also check your IP address against spam databases and the Tor network to ensure it is not used in unwanted activities.
How to complete the verification?
Log in to your personal account using the link.
Expand the “Client” category in the left panel, there you will see the “Account Verification” button, click it. Request verification.
In the “Support” section, open the “Request List”. Here you will find a new ticket titled “KYC”.
Follow the link from the message.
If you are working on a computer, scan the code to continue on your phone.
Next, you need to select the country of which you are a resident and the type of document that will be used for identity verification.
Upon completion of the procedure, you will receive a response about the result of the verification in the same “KYC” request.
If something went wrong, you will receive the following message. If you are sure that everything is done correctly, please contact our support service in your personal account.
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